How to fix DStv and GOtv error codes E16, E48-32 and more

Seeing an error on your TV? Most DStv and GOtv errors can be fixed at home in minutes.

E16 – "Service is currently not activated"

Your subscription has expired, or you paid while the decoder was off.

1. Make sure you've paid for the right smartcard/IUC number.
2. Switch the decoder on and leave it on a channel for 15–30 minutes.
3. Still showing? Use MultiChoice self-service (DStv/GOtv app or website → "Fix errors") to resend the signal.

E48-32 – "No signal"

The decoder isn't receiving a signal from the dish (DStv) or antenna (GOtv).

1. Check the cable is firmly connected to the decoder and dish/antenna.
2. After rain or wind, check that the antenna or dish hasn't moved.
3. Restart the decoder (switch off at the wall for 10 seconds).
4. On GOtv, run a channel scan from the menu.

Still not working?

Contact GOtv self-service on +256 312 246 220 or use the official DStv/GOtv app.

Frequently asked questions

How long does DStv take to reconnect after payment?

Usually a few minutes. Keep the decoder on and tuned to a channel.